The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities between Thetourlab (hereinafter referred to as the “Company”) and users in relation to the Internet-related services (hereinafter referred to as the “Services”) provided by Thetourlab (including https://en.thetourlab.com and its subdomains) operated by the Company as an online shopping mall (hereinafter referred to as “Thetourlab”).
Article 2 (Definitions)
① “Thetourlab” refers to the virtual business platform established by the Company to allow users to trade goods or services related to travel provided by overseas local travel operators through computer or information communication devices.
② “User” refers to both members and non-members who access Thetourlab and receive the services provided by the Company in accordance with these Terms and Conditions.
③ “Member” refers to a person who provides personal information to the Company to register as a member and can continuously use the services provided by the Company.
④ “Non-member” refers to a person who uses the services provided by the Company without registering as a member.
⑤ “Overseas Travel Operators” refers to local overseas providers offering travel-related services such as accommodation providers, tour guides, golf operators, vehicle providers, local tourist facility operators, and those providing tickets or passes for tourist facilities.
⑥“Brokered Products” refer to tangible or intangible travel-related products (accommodation, tours, golf, vehicles, and other additional travel services) provided by Overseas Travel Operators to users, which the Company intermediates through Thetourlab and assists in reservations on behalf of users.
Article 3 (Posting, Explanation, and Revision of the Terms and Conditions)
① The Company shall post these Terms and Conditions, the Company’s name and representative’s name, business office address (including address for handling consumer complaints), phone number, fax number, email address, business registration number, mail-order business report number, and personal information manager, on the initial service screen of Thetourlab in a way that is easily accessible by users. The contents of the Terms may be made available via a linked screen.
② Before users agree to these Terms, the Company must provide a separate link or pop-up screen to help users clearly understand important matters such as withdrawal of offers, refund conditions, etc., and obtain confirmation from users.
③ The Company may revise these Terms within the scope not violating the relevant laws such as the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Consumer Protection Act.
④ If the Company revises these Terms, it shall specify the effective date and reasons for revision, and post them along with the current Terms on the initial screen at least 7 days before the effective date. If the revision is unfavorable to users, at least 30 days’ prior notice will be given, and changes will be shown in a clear, comparable way.
⑤ Revised Terms apply only to contracts made after their effective date. Existing contracts follow the pre-revision Terms unless users who already signed a contract express their wish to apply the revised Terms during the notice period and the Company agrees.
⑦ Matters not specified in these Terms shall follow relevant laws or general commercial practices.
Chapter 2. Company’s Services
Article 4 (Provision and Change of Services)
① The Company performs the following tasks:
1. Providing information and brokering contracts for Brokered Products from Overseas Travel Operators
2. Reservation agency services for Brokered Products from Overseas Travel Operators
3. Providing information and selling the Company’s own products
4. Providing an online platform for users to make purchases by their own decision and related ancillary services
5. Support services for contract execution and protection for Brokered Products
6. Other tasks designated by the Company
② Unless otherwise stated as directly sold by the Company, all products posted on Thetourlab are Brokered Products, and the Company only provides intermediary services between Overseas Travel Operators and users.
③ When a contract is formed through the intermediary services under Paragraph 2, the contract is between the Overseas Travel Operator and the user, and they bear all responsibilities related to it.
④ The Company is not obligated to compensate users for any price differences of Brokered Products compared to other providers.
Article 5 (Service Suspension)
① The Company may temporarily suspend the services in case of maintenance, replacement, failure of computer or communication systems, or disruption of communication.
② If such suspension is caused by the Company’s intention or negligence, the Company shall compensate users or third parties for any resulting damages..
③ f services can no longer be provided due to business change, closure, or mergers, the Company shall notify users as set out in Article 8 and compensate them according to the conditions presented on Thetourlab. If no compensation standards are posted, the Company shall pay users in cash or goods equivalent to the value of their mileage or points.
Chapter 3. Membership
Article 6 (Membership Registration)
① Users apply for membership by filling out the membership form set by the Company and expressing their agreement to these Terms.
② The Company shall approve membership unless:.
1. The applicant previously lost membership under Article 7.3 (except when 3 years have passed and re-registration is approved)
2. There is false, omitted, or incorrect information
3. The applicant refuses to consent to Company’s investigation under Article 24.1
4. It is deemed technically difficult to register the applicant
③ Membership begins when the Company’s approval reaches the user.
④ Members must promptly inform the Company of any changes to their registered information..
Article 7 (Membership Withdrawal and Disqualification)
① Members may request to withdraw anytime, and the Company shall process it. If the request is not via the Thetourlab withdrawal button, the Company may ask the member to re-submit via that button.
② The Company may restrict or suspend membership if.
1. False information was provided during registration
2. The member fails to pay for contracted or reserved Brokered Products or other debts related to Thetourlab on time
3. The member disrupts other users or threatens e-commerce order
4. The member transfers, leases, or pledges service rights or contract status to others
5. The member violates laws or these Terms or public order
6. The member explicitly refuses to cooperate with investigations under Article 24.1
7. The member deliberately obstructs the Company’s business
③ If the same violation repeats twice or is not corrected within 30 days, the Company may terminate membership.
④ If membership is terminated, the Company will delete registration and notify the member, allowing at least 30 days to explain beforehand.
⑤ The Company may retain membership-related personal data for 3 years after membership loss.
⑥ When membership ends, Thetourlab mileage or points are automatically forfeited and not restored upon rejoining.
Article 8 (Notifications to Members)
① The Company may notify members via their submitted email address.
② For unspecified members, posting on Thetourlab for 1 week is deemed sufficient, except for critical matters related to individual transactions which require individual notification.
Chapter 4. Purchase or Reservation Agency
Article 9 (Application)
① Users apply for purchase/reservation agency by.
1. Searching and selecting Brokered Products
2. Entering name, phone number, email (or mobile number)
3. Checking terms, cancellation policy (subject to local hotel or supplier rules), withdrawal restrictions, and additional fees
4. Agreeing to these Terms and cancellation policy (e.g., click)
5. Applying for reservation and agreeing to confirmation
6. Selecting a payment method
② Users are responsible for any disadvantages caused by incorrect input (name, age, contact info) or ticket loss.
Article 10 (Formation of Contract)
① The Company may refuse an application if.
1. False, omitted, or incorrect information is given
2. A minor applies
3. The user does not agree to the cancellation policy
4. It is technically difficult to accept the application
5. It violates laws or government guidelines
② The contract is deemed formed when payment is received after the acceptance notice under Article 13.1 is delivered.
③ The acceptance must include confirmation of the order, availability, and information about corrections or cancellations.
Article 11 (Special Rules for Minors)
① Minors (under 19) must have prior consent or subsequent approval from their legal guardian. Otherwise, they or their guardian may cancel the contract.
② The Company must inform minors that contracts may be canceled if no guardian consent is obtained.
Article 12 (Payment)
① Payment for Brokered Products may be made by.
1. Bank transfer, virtual account, real-time transfer
2. Prepaid, debit, or credit cards
3. Direct payment to Overseas Travel Operators (with Company consent)
4.Other methods provided on Thetourlab
② Users are responsible for payment info accuracy. If not paid within a reasonable period, the Company may cancel the order.
③ The Company may verify proper authorization and request supporting documents.
④ The Company is not liable for damages from such measures.
Article 12 (Confirmation of Receipt, Changes and Cancellations of Purchase Requests)
① "Thetourlab"'s cancellation policy is governed by the regulations of the local hotel or professional supplier. This policy is notified to members during the hotel reservation and payment process. Failure to consent to this policy will prevent the reservation from proceeding.
② When payment for a "travel product" has been made, "Thetourlab" will send a confirmation of receipt to the user via email or SMS, confirming the application and payment details.
③ If a user who has received a confirmation of receipt finds any discrepancies in their intent, they may immediately request a change or cancellation of their purchase or reservation. "Thetourlab" will promptly process any request made prior to the cancellation deadline specified for each product. However, changes and cancellations are not permitted after the cancellation deadline. In such cases, "Thetourlab" will actively mediate with the local accommodation to minimize any damages to the user, but will not be held liable for any final penalties.
④ Refunds are subject to the provisions regarding cancellation of sub ion, etc. in Article 15.
Article 13 (Confirmation Notice, Change or Cancellation)
① Upon payment, the Company will send a confirmation via email or SMS.
② Users may request change/cancellation if discrepancies exist, before the allowed cancellation date per product policy.
③ Refunds follow Article 17.
④ No change/cancellation is allowed after the allowed date, and the Company is not liable for resulting damages.
⑤ The Company may try to mediate with local operators to minimize user loss, unless the user objects.
Article 14 (Cancellation Due to Price Error)
① If the price of a brokerage product is incorrectly posted due to a mistake by the Company or a sales system error, the Company may request the User to cancel the purchase or reservation request, even if the User has deposited the deposit.
② If the User fails to cancel the purchase or reservation request after receiving the request under Paragraph 1, the Company may cancel the purchase or reservation contract pursuant to the provisions for cancellation by mistake under Article 109, Paragraph 1 of the Civil Act.
If the User cancels the purchase or reservation request pursuant to Paragraph 1, or the contract is canceled pursuant to Paragraph 2, except in special cases, the Company shall only be responsible for refunding the User or taking necessary measures for a refund pursuant to Article 16.
Article 15 (Provision of Use Rights)
① Unless stated otherwise, once reservation and payment are complete, the Company shall provide a voucher (confirmation) for the product.
② The Company compensates damages if unable to provide it, except in cases like.
1.Force majeure (natural disaster, war, etc.)
2. Telecom service suspension
3. User’s computer error
4. Incorrect personal info by user
5. Sudden stop of service by Overseas Travel Operator
6. Similar uncontrollable causes
Article 16 (Refunds)
The Company shall notify the user and refund within 3 business days in cases like.
1. Product is sold out
2. Cancellation due to price error under Article 14
3. Overseas Travel Operator suddenly stops service
Article 17 (Withdrawal of Offer)
① Users may withdraw their offer within 7 days of receiving confirmation, unless the cancellation period has passed or the reservation is non-refundable (cancellation fees may apply).
② No cancellation or exchange is allowed after the usage start date.
③ No return/exchange allowed if.
1. Goods are lost or damaged by user
2. Value significantly reduced by use/consumption
3. Value significantly reduced by time lapse
④ If not pre-notified of non-cancellable conditions, user may withdraw.
⑤ If the product is different from its advertisement or contract, users may withdraw within 3 months of use or 30 days of knowing the fact.
Article 18 (Effect of Withdrawal)
① he Company will process a refund pursuant to Article 16 and, upon receiving the return of goods from the user, will refund the payment already made within three business days. If the Company delays the refund of goods to the user, the Company will pay a late payment interest calculated by multiplying the delay interest rate stipulated and announced by the Fair Trade Commission by the delay period.
② When refunding the above amount, if the user paid for the brokerage product using a payment method such as a credit card or electronic money, the Company will promptly request the business providing the payment method to suspend or cancel the payment for the brokerage product.
③ In the event of a sub ion cancellation, the user will be responsible for the costs associated with canceling the reservation for the brokerage product. However, if the contents of the brokerage product differ from those indicated on Thetourlab or are not implemented as agreed upon in the contract, the Company will be responsible for the costs associated with canceling the reservation.
③ If the user paid for the shipping costs upon receiving the goods, the Company will clearly indicate who will be responsible for these costs in the event of a sub ion cancellation.
Chapter 5. Privacy Policy
Article 19 (Protection of Personal Information)
① When collecting users’ personal information, the company shall collect only the minimum information necessary to provide services, and if it collects personal information that can identify the user, it shall obtain the user’s consent.
② The company strives to protect users’ personal information in accordance with applicable laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection. However, the company’s privacy policy does not apply to linked websites other than the official site of Thetourlab.
③ The company shall not use the personal information provided by users for purposes other than those specified in these Terms or provide it to third parties beyond the scope of providing member services without the user’s consent.
Chapter 6. Company Services
Article 20 (Transmission and Provision of Information)
① The company may provide various information deemed necessary during service use to members via notices or email. However, members may refuse to receive emails at any time except for transaction-related information and responses to customer inquiries required by law.
② If the company intends to send the information in paragraph 1 via phone or fax, it must obtain the member’s prior consent, except for transaction-related information, mandatory notifications, and replies to customer inquiries.
Article 21 (Company’s Obligations)
① The company shall not engage in any act prohibited by law or contrary to public order and morals and shall strive to provide services continuously and stably as stipulated in these Terms.
② The company shall establish a security system to protect users’ personal information (including credit information) so they can use internet services safely.
③ If a user suffers damage due to false or unfair labeling/advertising of intermediary products by the company in violation of Act on Fair Labeling and Advertising Article 3, the company shall be liable for compensation.
④ The company shall not send advertising emails for commercial purposes against the user’s will.
Article 22 (Obligations Regarding Member IDs and Passwords)
① Members are responsible for managing their IDs and passwords.
② Members shall not allow third parties to use their IDs or passwords.
③ If a member becomes aware that their ID or password has been stolen or used by a third party, they shall immediately notify the company and follow any guidance provided.
Article 23 (Users’ Obligations)
① Users shall not engage in the following acts.
1. Registering false information during application or change
2. Stealing others’ information
3. Modifying information provided by the company or posted on Thetourlab
4. Transmitting or posting information (such as computer programs) other than that designated by the company
5. Infringing copyrights or other intellectual property rights of the company or third parties
6. Damaging the reputation of the company or third parties or interfering with their business
7. Posting or disclosing obscene/violent content or other information contrary to public order and morals on Thetourlab
② If a user becomes aware that another user is engaging in any of the following acts, the user must notify the company without delay.
1. Engaging in any prohibited act specified in Paragraph 1
2. Engaging in any act specified in Article 26, Paragraph 3
3. Engaging in any act that violates the provisions of these Terms and Conditions
③ Users are obligated to consent in advance to the company's investigation during the membership registration process pursuant to Article 24, Paragraph 1.
① If the Company suspects that a user has violated the provisions of these Terms and Conditions or interfered with the use of the Service by other users, the Company may investigate the user's account or usage history in the following cases.
1. If another user notifies the Company pursuant to Article 23, Paragraph 2.
2. If a Company employee or other relevant party becomes aware of a user's actions as stipulated in Article 23, Paragraph 2.
② If the investigation under Paragraph 1 confirms a user's violation of these Terms and Conditions or breach of obligations, the Company may take action against the user pursuant to Article 7, Paragraphs 2 through 6.
③ If the user withdraws prior consent and expresses clear objection to the investigation under Paragraph 1, the Company shall cease the investigation. In this case, the Company may take action against the user pursuant to Article 7, Paragraph 2, Subparagraph 6.
④ If the Company suffers damages due to a user's violation of these Terms and Conditions or breach of obligations, the user shall be liable for compensating the Company for such damages. This responsibility of the user shall not be extinguished even if the company takes action against the user in accordance with Paragraphs 2 and 3.
Chapter 7. Copyright
Article 25 (Ownership of Copyright and Restrictions on Use)
① Copyrights and intellectual property rights for works created by the company belong to the company.
② Users shall not use information owned by the company for commercial purposes or allow third parties to use it without prior consent.
③ If the company uses copyrights belonging to users under an agreement, it shall notify them.
Article 26 (Members’ Posts and Copyrights)
① “Posts” refer to writings, photos, files, links, etc. posted by members.
② Members are responsible for any damage caused by their posts; the company is not liable.
③ The company may, without prior consent, take actions such as deletion, suspension, or rejection of posts that fall under any of the following.
1. Content that insults or defames others
2. Content violating public order/morals
3. Content promoting illegal copying or hacking
4. Content infringing third-party copyrights
5. Commercial advertisements
6. Content linked to crimes
7. Content infringing others’ rights
8. Political/religious content not aligned with the service
9. Content against posting principles or unrelated to the board
10. Any content violating laws
④ Copyright of posts belongs to the posting member. However, the company may use posts for service operation, display, transmission, distribution, or promotion without additional permission.
⑤ If the company wishes to use posts for other purposes, it must obtain the member’s prior consent.
⑥ Posts stored, bookmarked, combined, or posted on public boards may remain even if the member cancels their account.
Chapter 8. Compensation for Damages, etc.
Article 27 (Liability for Damages)
① The company only bears responsibility for.
1. Information on intermediary products provided via Thetourlab
2. Damages caused to users when they cannot use a booked product due to the company’s fault (not the foreign operator’s fault)
② The company’s liability follows these principles.
1. Compensation is determined based on facts and causation.
2. The company may provide equivalent or higher-level substitute services instead of compensation, and if the user agrees, this is deemed fulfillment of liability.
3. Compensation is limited to the product’s reservation amount unless the company knew or should have known about further damages.
③ The company is not liable for.
1. Contract breaches or accidents caused by the foreign travel operator.
2. Unverified safety/reliability information not posted on Thetourlab.
3. Partner products posted on Thetourlab (partner company bears responsibility).
4. Damages caused by illegal use of Trenble by other users.
Article 28 (Dispute Resolution)
① The company will handle user complaints promptly and notify delays if immediate handling is difficult.
② In case of disputes, users may request mediation from the Korea Fair Trade Commission or dispute mediation agencies commissioned by provincial governors.
Article 29 (Jurisdiction and Governing Law)
① Lawsuits shall be filed with the court having jurisdiction over the user’s address at the time of filing, or, if unclear or abroad, according to the Civil Procedure Act.
② Korean law applies to e-commerce disputes between the company and users.
Article 30 (Special Provisions)
① Matters not specified herein shall be governed by applicable laws such as the Framework Act on Electronic Documents and Transactions, Electronic Signature Act, and Act on Consumer Protection in Electronic Commerce.
② Products with special terms may have different cancellation/refund policies. Users must check each product’s cancellation conditions before booking.
③ Except for provisions that specifically apply only to members, these Terms apply to all users of Trenble, including non-members.
④ If any provision becomes invalid under future laws, the remaining provisions remain effective.
[Addenda]
1. These Terms and Conditions are effective from December 26, 2018. (Announcement Date: November 27, 2018)
2. These Terms and Conditions replace the previous Terms and Conditions.
[Addenda]
1. These Terms and Conditions are effective from November 15, 2017.
2. These Terms and Conditions replace the previous Terms and Conditions.
[Addenda]
1. These Terms and Conditions are effective from August 1, 2016.
2. These Terms and Conditions replace the previous Terms and Conditions.
[Addenda]
1. These Terms and Conditions are effective from December 20, 2011.
2. These Terms and Conditions replace the previous Terms and Conditions.
The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities between Thetourlab (hereinafter referred to as the “Company”) and users in relation to the Internet-related services (hereinafter referred to as the “Services”) provided by Thetourlab (including https://en.thetourlab.com and its subdomains) operated by the Company as an online shopping mall (hereinafter referred to as “Thetourlab”).
Article 2 (Definitions)
① “Thetourlab” refers to the virtual business platform established by the Company to allow users to trade goods or services related to travel provided by overseas local travel operators through computer or information communication devices.
② “User” refers to both members and non-members who access Thetourlab and receive the services provided by the Company in accordance with these Terms and Conditions.
③ “Member” refers to a person who provides personal information to the Company to register as a member and can continuously use the services provided by the Company.
④ “Non-member” refers to a person who uses the services provided by the Company without registering as a member.
⑤ “Overseas Travel Operators” refers to local overseas providers offering travel-related services such as accommodation providers, tour guides, golf operators, vehicle providers, local tourist facility operators, and those providing tickets or passes for tourist facilities.
⑥“Brokered Products” refer to tangible or intangible travel-related products (accommodation, tours, golf, vehicles, and other additional travel services) provided by Overseas Travel Operators to users, which the Company intermediates through Thetourlab and assists in reservations on behalf of users.
Article 3 (Posting, Explanation, and Revision of the Terms and Conditions)
① The Company shall post these Terms and Conditions, the Company’s name and representative’s name, business office address (including address for handling consumer complaints), phone number, fax number, email address, business registration number, mail-order business report number, and personal information manager, on the initial service screen of Thetourlab in a way that is easily accessible by users. The contents of the Terms may be made available via a linked screen.
② Before users agree to these Terms, the Company must provide a separate link or pop-up screen to help users clearly understand important matters such as withdrawal of offers, refund conditions, etc., and obtain confirmation from users.
③ The Company may revise these Terms within the scope not violating the relevant laws such as the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Consumer Protection Act.
④ If the Company revises these Terms, it shall specify the effective date and reasons for revision, and post them along with the current Terms on the initial screen at least 7 days before the effective date. If the revision is unfavorable to users, at least 30 days’ prior notice will be given, and changes will be shown in a clear, comparable way.
⑤ Revised Terms apply only to contracts made after their effective date. Existing contracts follow the pre-revision Terms unless users who already signed a contract express their wish to apply the revised Terms during the notice period and the Company agrees.
⑦ Matters not specified in these Terms shall follow relevant laws or general commercial practices.
Chapter 2. Company’s Services
Article 4 (Provision and Change of Services)
① The Company performs the following tasks:
1. Providing information and brokering contracts for Brokered Products from Overseas Travel Operators
2. Reservation agency services for Brokered Products from Overseas Travel Operators
3. Providing information and selling the Company’s own products
4. Providing an online platform for users to make purchases by their own decision and related ancillary services
5. Support services for contract execution and protection for Brokered Products
6. Other tasks designated by the Company
② Unless otherwise stated as directly sold by the Company, all products posted on Thetourlab are Brokered Products, and the Company only provides intermediary services between Overseas Travel Operators and users.
③ When a contract is formed through the intermediary services under Paragraph 2, the contract is between the Overseas Travel Operator and the user, and they bear all responsibilities related to it.
④ The Company is not obligated to compensate users for any price differences of Brokered Products compared to other providers.
Article 5 (Service Suspension)
① The Company may temporarily suspend the services in case of maintenance, replacement, failure of computer or communication systems, or disruption of communication.
② If such suspension is caused by the Company’s intention or negligence, the Company shall compensate users or third parties for any resulting damages..
③ f services can no longer be provided due to business change, closure, or mergers, the Company shall notify users as set out in Article 8 and compensate them according to the conditions presented on Thetourlab. If no compensation standards are posted, the Company shall pay users in cash or goods equivalent to the value of their mileage or points.
Chapter 3. Membership
Article 6 (Membership Registration)
① Users apply for membership by filling out the membership form set by the Company and expressing their agreement to these Terms.
② The Company shall approve membership unless:.
1. The applicant previously lost membership under Article 7.3 (except when 3 years have passed and re-registration is approved)
2. There is false, omitted, or incorrect information
3. The applicant refuses to consent to Company’s investigation under Article 24.1
4. It is deemed technically difficult to register the applicant
③ Membership begins when the Company’s approval reaches the user.
④ Members must promptly inform the Company of any changes to their registered information..
Article 7 (Membership Withdrawal and Disqualification)
① Members may request to withdraw anytime, and the Company shall process it. If the request is not via the Thetourlab withdrawal button, the Company may ask the member to re-submit via that button.
② The Company may restrict or suspend membership if.
1. False information was provided during registration
2. The member fails to pay for contracted or reserved Brokered Products or other debts related to Thetourlab on time
3. The member disrupts other users or threatens e-commerce order
4. The member transfers, leases, or pledges service rights or contract status to others
5. The member violates laws or these Terms or public order
6. The member explicitly refuses to cooperate with investigations under Article 24.1
7. The member deliberately obstructs the Company’s business
③ If the same violation repeats twice or is not corrected within 30 days, the Company may terminate membership.
④ If membership is terminated, the Company will delete registration and notify the member, allowing at least 30 days to explain beforehand.
⑤ The Company may retain membership-related personal data for 3 years after membership loss.
⑥ When membership ends, Thetourlab mileage or points are automatically forfeited and not restored upon rejoining.
Article 8 (Notifications to Members)
① The Company may notify members via their submitted email address.
② For unspecified members, posting on Thetourlab for 1 week is deemed sufficient, except for critical matters related to individual transactions which require individual notification.
Chapter 4. Purchase or Reservation Agency
Article 9 (Application)
① Users apply for purchase/reservation agency by.
1. Searching and selecting Brokered Products
2. Entering name, phone number, email (or mobile number)
3. Checking terms, cancellation policy (subject to local hotel or supplier rules), withdrawal restrictions, and additional fees
4. Agreeing to these Terms and cancellation policy (e.g., click)
5. Applying for reservation and agreeing to confirmation
6. Selecting a payment method
② Users are responsible for any disadvantages caused by incorrect input (name, age, contact info) or ticket loss.
Article 10 (Formation of Contract)
① The Company may refuse an application if.
1. False, omitted, or incorrect information is given
2. A minor applies
3. The user does not agree to the cancellation policy
4. It is technically difficult to accept the application
5. It violates laws or government guidelines
② The contract is deemed formed when payment is received after the acceptance notice under Article 13.1 is delivered.
③ The acceptance must include confirmation of the order, availability, and information about corrections or cancellations.
Article 11 (Special Rules for Minors)
① Minors (under 19) must have prior consent or subsequent approval from their legal guardian. Otherwise, they or their guardian may cancel the contract.
② The Company must inform minors that contracts may be canceled if no guardian consent is obtained.
Article 12 (Payment)
① Payment for Brokered Products may be made by.
1. Bank transfer, virtual account, real-time transfer
2. Prepaid, debit, or credit cards
3. Direct payment to Overseas Travel Operators (with Company consent)
4.Other methods provided on Thetourlab
② Users are responsible for payment info accuracy. If not paid within a reasonable period, the Company may cancel the order.
③ The Company may verify proper authorization and request supporting documents.
④ The Company is not liable for damages from such measures.
Article 12 (Confirmation of Receipt, Changes and Cancellations of Purchase Requests)
① "Thetourlab"'s cancellation policy is governed by the regulations of the local hotel or professional supplier. This policy is notified to members during the hotel reservation and payment process. Failure to consent to this policy will prevent the reservation from proceeding.
② When payment for a "travel product" has been made, "Thetourlab" will send a confirmation of receipt to the user via email or SMS, confirming the application and payment details.
③ If a user who has received a confirmation of receipt finds any discrepancies in their intent, they may immediately request a change or cancellation of their purchase or reservation. "Thetourlab" will promptly process any request made prior to the cancellation deadline specified for each product. However, changes and cancellations are not permitted after the cancellation deadline. In such cases, "Thetourlab" will actively mediate with the local accommodation to minimize any damages to the user, but will not be held liable for any final penalties.
④ Refunds are subject to the provisions regarding cancellation of sub ion, etc. in Article 15.
Article 13 (Confirmation Notice, Change or Cancellation)
① Upon payment, the Company will send a confirmation via email or SMS.
② Users may request change/cancellation if discrepancies exist, before the allowed cancellation date per product policy.
③ Refunds follow Article 17.
④ No change/cancellation is allowed after the allowed date, and the Company is not liable for resulting damages.
⑤ The Company may try to mediate with local operators to minimize user loss, unless the user objects.
Article 14 (Cancellation Due to Price Error)
① If the price of a brokerage product is incorrectly posted due to a mistake by the Company or a sales system error, the Company may request the User to cancel the purchase or reservation request, even if the User has deposited the deposit.
② If the User fails to cancel the purchase or reservation request after receiving the request under Paragraph 1, the Company may cancel the purchase or reservation contract pursuant to the provisions for cancellation by mistake under Article 109, Paragraph 1 of the Civil Act.
If the User cancels the purchase or reservation request pursuant to Paragraph 1, or the contract is canceled pursuant to Paragraph 2, except in special cases, the Company shall only be responsible for refunding the User or taking necessary measures for a refund pursuant to Article 16.
Article 15 (Provision of Use Rights)
① Unless stated otherwise, once reservation and payment are complete, the Company shall provide a voucher (confirmation) for the product.
② The Company compensates damages if unable to provide it, except in cases like.
1.Force majeure (natural disaster, war, etc.)
2. Telecom service suspension
3. User’s computer error
4. Incorrect personal info by user
5. Sudden stop of service by Overseas Travel Operator
6. Similar uncontrollable causes
Article 16 (Refunds)
The Company shall notify the user and refund within 3 business days in cases like.
1. Product is sold out
2. Cancellation due to price error under Article 14
3. Overseas Travel Operator suddenly stops service
Article 17 (Withdrawal of Offer)
① Users may withdraw their offer within 7 days of receiving confirmation, unless the cancellation period has passed or the reservation is non-refundable (cancellation fees may apply).
② No cancellation or exchange is allowed after the usage start date.
③ No return/exchange allowed if.
1. Goods are lost or damaged by user
2. Value significantly reduced by use/consumption
3. Value significantly reduced by time lapse
④ If not pre-notified of non-cancellable conditions, user may withdraw.
⑤ If the product is different from its advertisement or contract, users may withdraw within 3 months of use or 30 days of knowing the fact.
Article 18 (Effect of Withdrawal)
① he Company will process a refund pursuant to Article 16 and, upon receiving the return of goods from the user, will refund the payment already made within three business days. If the Company delays the refund of goods to the user, the Company will pay a late payment interest calculated by multiplying the delay interest rate stipulated and announced by the Fair Trade Commission by the delay period.
② When refunding the above amount, if the user paid for the brokerage product using a payment method such as a credit card or electronic money, the Company will promptly request the business providing the payment method to suspend or cancel the payment for the brokerage product.
③ In the event of a sub ion cancellation, the user will be responsible for the costs associated with canceling the reservation for the brokerage product. However, if the contents of the brokerage product differ from those indicated on Thetourlab or are not implemented as agreed upon in the contract, the Company will be responsible for the costs associated with canceling the reservation.
③ If the user paid for the shipping costs upon receiving the goods, the Company will clearly indicate who will be responsible for these costs in the event of a sub ion cancellation.
Chapter 5. Privacy Policy
Article 19 (Protection of Personal Information)
① When collecting users’ personal information, the company shall collect only the minimum information necessary to provide services, and if it collects personal information that can identify the user, it shall obtain the user’s consent.
② The company strives to protect users’ personal information in accordance with applicable laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection. However, the company’s privacy policy does not apply to linked websites other than the official site of Thetourlab.
③ The company shall not use the personal information provided by users for purposes other than those specified in these Terms or provide it to third parties beyond the scope of providing member services without the user’s consent.
Chapter 6. Company Services
Article 20 (Transmission and Provision of Information)
① The company may provide various information deemed necessary during service use to members via notices or email. However, members may refuse to receive emails at any time except for transaction-related information and responses to customer inquiries required by law.
② If the company intends to send the information in paragraph 1 via phone or fax, it must obtain the member’s prior consent, except for transaction-related information, mandatory notifications, and replies to customer inquiries.
Article 21 (Company’s Obligations)
① The company shall not engage in any act prohibited by law or contrary to public order and morals and shall strive to provide services continuously and stably as stipulated in these Terms.
② The company shall establish a security system to protect users’ personal information (including credit information) so they can use internet services safely.
③ If a user suffers damage due to false or unfair labeling/advertising of intermediary products by the company in violation of Act on Fair Labeling and Advertising Article 3, the company shall be liable for compensation.
④ The company shall not send advertising emails for commercial purposes against the user’s will.
Article 22 (Obligations Regarding Member IDs and Passwords)
① Members are responsible for managing their IDs and passwords.
② Members shall not allow third parties to use their IDs or passwords.
③ If a member becomes aware that their ID or password has been stolen or used by a third party, they shall immediately notify the company and follow any guidance provided.
Article 23 (Users’ Obligations)
① Users shall not engage in the following acts.
1. Registering false information during application or change
2. Stealing others’ information
3. Modifying information provided by the company or posted on Thetourlab
4. Transmitting or posting information (such as computer programs) other than that designated by the company
5. Infringing copyrights or other intellectual property rights of the company or third parties
6. Damaging the reputation of the company or third parties or interfering with their business
7. Posting or disclosing obscene/violent content or other information contrary to public order and morals on Thetourlab
② If a user becomes aware that another user is engaging in any of the following acts, the user must notify the company without delay.
1. Engaging in any prohibited act specified in Paragraph 1
2. Engaging in any act specified in Article 26, Paragraph 3
3. Engaging in any act that violates the provisions of these Terms and Conditions
③ Users are obligated to consent in advance to the company's investigation during the membership registration process pursuant to Article 24, Paragraph 1.
① If the Company suspects that a user has violated the provisions of these Terms and Conditions or interfered with the use of the Service by other users, the Company may investigate the user's account or usage history in the following cases.
1. If another user notifies the Company pursuant to Article 23, Paragraph 2.
2. If a Company employee or other relevant party becomes aware of a user's actions as stipulated in Article 23, Paragraph 2.
② If the investigation under Paragraph 1 confirms a user's violation of these Terms and Conditions or breach of obligations, the Company may take action against the user pursuant to Article 7, Paragraphs 2 through 6.
③ If the user withdraws prior consent and expresses clear objection to the investigation under Paragraph 1, the Company shall cease the investigation. In this case, the Company may take action against the user pursuant to Article 7, Paragraph 2, Subparagraph 6.
④ If the Company suffers damages due to a user's violation of these Terms and Conditions or breach of obligations, the user shall be liable for compensating the Company for such damages. This responsibility of the user shall not be extinguished even if the company takes action against the user in accordance with Paragraphs 2 and 3.
Chapter 7. Copyright
Article 25 (Ownership of Copyright and Restrictions on Use)
① Copyrights and intellectual property rights for works created by the company belong to the company.
② Users shall not use information owned by the company for commercial purposes or allow third parties to use it without prior consent.
③ If the company uses copyrights belonging to users under an agreement, it shall notify them.
Article 26 (Members’ Posts and Copyrights)
① “Posts” refer to writings, photos, files, links, etc. posted by members.
② Members are responsible for any damage caused by their posts; the company is not liable.
③ The company may, without prior consent, take actions such as deletion, suspension, or rejection of posts that fall under any of the following.
1. Content that insults or defames others
2. Content violating public order/morals
3. Content promoting illegal copying or hacking
4. Content infringing third-party copyrights
5. Commercial advertisements
6. Content linked to crimes
7. Content infringing others’ rights
8. Political/religious content not aligned with the service
9. Content against posting principles or unrelated to the board
10. Any content violating laws
④ Copyright of posts belongs to the posting member. However, the company may use posts for service operation, display, transmission, distribution, or promotion without additional permission.
⑤ If the company wishes to use posts for other purposes, it must obtain the member’s prior consent.
⑥ Posts stored, bookmarked, combined, or posted on public boards may remain even if the member cancels their account.
Chapter 8. Compensation for Damages, etc.
Article 27 (Liability for Damages)
① The company only bears responsibility for.
1. Information on intermediary products provided via Thetourlab
2. Damages caused to users when they cannot use a booked product due to the company’s fault (not the foreign operator’s fault)
② The company’s liability follows these principles.
1. Compensation is determined based on facts and causation.
2. The company may provide equivalent or higher-level substitute services instead of compensation, and if the user agrees, this is deemed fulfillment of liability.
3. Compensation is limited to the product’s reservation amount unless the company knew or should have known about further damages.
③ The company is not liable for.
1. Contract breaches or accidents caused by the foreign travel operator.
2. Unverified safety/reliability information not posted on Thetourlab.
3. Partner products posted on Thetourlab (partner company bears responsibility).
4. Damages caused by illegal use of Trenble by other users.
Article 28 (Dispute Resolution)
① The company will handle user complaints promptly and notify delays if immediate handling is difficult.
② In case of disputes, users may request mediation from the Korea Fair Trade Commission or dispute mediation agencies commissioned by provincial governors.
Article 29 (Jurisdiction and Governing Law)
① Lawsuits shall be filed with the court having jurisdiction over the user’s address at the time of filing, or, if unclear or abroad, according to the Civil Procedure Act.
② Korean law applies to e-commerce disputes between the company and users.
Article 30 (Special Provisions)
① Matters not specified herein shall be governed by applicable laws such as the Framework Act on Electronic Documents and Transactions, Electronic Signature Act, and Act on Consumer Protection in Electronic Commerce.
② Products with special terms may have different cancellation/refund policies. Users must check each product’s cancellation conditions before booking.
③ Except for provisions that specifically apply only to members, these Terms apply to all users of Trenble, including non-members.
④ If any provision becomes invalid under future laws, the remaining provisions remain effective.
[Addenda]
1. These Terms and Conditions are effective from December 26, 2018. (Announcement Date: November 27, 2018)
2. These Terms and Conditions replace the previous Terms and Conditions.
[Addenda]
1. These Terms and Conditions are effective from November 15, 2017.
2. These Terms and Conditions replace the previous Terms and Conditions.
[Addenda]
1. These Terms and Conditions are effective from August 1, 2016.
2. These Terms and Conditions replace the previous Terms and Conditions.
[Addenda]
1. These Terms and Conditions are effective from December 20, 2011.
2. These Terms and Conditions replace the previous Terms and Conditions.
Please note that the amount will be recalculated based on the exchange rate at the time of booking, not when the product is added to the cart, so kindly be aware of this.
For instant confirmation products, your booking will be confirmed immediately once the payment is completed.
For products with a reply within 30 minutes, we will check the availability and send you a quotation. Please review the quotation sent via the booking status page or email before making the payment.
Order List
Wishlist
Support
Consultation Inquiry
